Full Terms and Conditions – Repair Agreement
1. Introduction
1.1 This Agreement governs the terms and conditions for the repair services (“Service”) provided by Mr. Dweeb for your smartphone, tablet, computer, and related accessories (“Device”), as detailed in the service check-in form.
1.2 In this Agreement, references to “us,” “we,” and “our” pertain to Mr. Dweeb, while references to “you” and “your” indicate the customer addressed in this form.
2. Repair Services
2.1 This Agreement commences upon your signing of the service check-in form and remains in effect until your Device is repaired, returned, and payment is received.
2.2 We will make every effort to repair your Device, subject to part availability and any applicable guarantees or warranties. Our services will be executed with due care and expertise.
2.3 We utilize high-quality compatible parts for all repairs.
2.4 To perform pre and post-service testing, we may need your device’s passcode. If you wish to keep this information confidential, we can proceed with the repair but may delay full functional testing until your return to the store.
2.5 Any estimated completion time provided is approximate and not binding. We aim to return your Device as soon as possible, but certain board-level repairs may require up to 5 working days.
2.6 Upon repair completion, we will notify you for collection. Unclaimed devices will be transferred to our central warehouse, with delivery charges applicable. Unclaimed devices may be recycled after 56 days.
2.7 If we cannot complete the Service due to unforeseen circumstances or if it incurs additional costs, we will promptly notify you. In cases where no fault is found or you reject our revised estimate, we may charge an inspection fee as per our standard rates.
2.8 Repair costs are calculated based on our standard charges, as updated periodically.
2.9 We retain the right to hold your Device until all outstanding charges are paid. Additional fees may be applied for storage.
2.10 Our service may void the manufacturer’s warranty. If you wish to preserve the warranty, please contact the manufacturer directly. Note that accidental damage is not covered by the manufacturer’s warranty.
2.11 Mr. Dweeb may apply warranty seals post-repair. Tampering with these seals will void the Mr. Dweeb warranty.
2.12 Our warranty terms for various repairs and products are as follows:
- Screen and component replacement: 12 months Warranty
- Battery replacement: 12 months Warranty
- Liquid Damage: 2 weeks Warranty
- Software Repair: 1 month Warranty
- Computer Repair: 1 month Warranty
- Smartphone Logic Board Repair (Level 3): 1 month Warranty
- Refurbished Device: 12 months Warranty (unless otherwise specified)
- Accessories: 12 months Warranty (unless otherwise specified)
- Hardware Parts: 12 months Warranty
2.13 The Warranty is tied to a specific device, identified by its unique IMEI or serial number, and to a specific Customer based on our records. It covers re-occurrence of the original fault and the replaced/repaired part only, excluding additional issues or changes in device ownership.
2.14 We are not responsible for any worsened damage that occurs after a prior repair elsewhere or issues discovered upon opening your Device. In such cases, we will promptly notify you.
2.15 For liquid-damaged devices, we do not assume responsibility for any exacerbation of damage. Opening the device can cause further issues, sometimes irreparable.
2.16 After liquid damage repair, we advise monitoring your Device for post-repair issues, as unexpected problems may arise.
2.17 In case of further issues related to liquid damage during the Warranty period, we will re-evaluate and provide a new quote. We may also offer a refund, excluding the initial £20 up-front cost.
2.18 Water resistance following repair cannot be guaranteed.
3. Liability
3.1 Our liability, in the context of this Agreement, is limited. For any single cause of action arising from our Services, we may, at our discretion, offer to: (a) re-supply the Services; (b) cover the cost of re-supplying the Services; or (c) refund any payments made for the Services.
3.2 If your Device is damaged beyond economical repair due to our service, we will provide a fully functional refurbished device of equivalent value to your Device, provided full payment for the repair service is received, and the damaged device is surrendered to us.
3.3 Data and information stored on the Device are your responsibility. We are not liable for data loss or corruption and strongly recommend backing up your Device before service.
3.4 This Agreement does not limit or exclude our liability for: (a) death or personal injury caused by our negligence; (b) breach of statutory implied terms; (c) claims under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.
3.5 We shall not be liable for indirect, special, or consequential losses, including business, revenue, profit, savings, goodwill, or any other form of indirect or consequential loss.
3.6 To make a claim under this Agreement, written notice must be given within three months of becoming aware of the claim’s circumstances, or within a reasonable time frame.
3.7 Central Workshop repair service carries a risk of device worsening or becoming beyond economical repair (BER). In such cases, all payments for the repair will be refunded, and a 1-month warranty will be provided for the work carried out.
4. Data Protection
4.1 We collect your personal information to provide efficient after-sales service, notify you about repair status, and communicate promotions via text or email. By signing these Terms and Conditions and using our Services, you consent to our use of your personal information as described. If you wish to opt out of correspondence, please tick the box provided.
5. General
5.1 We shall not be liable for delays or failures in performance due to factors beyond our control.
5.2 Our failure to enforce rights or provide leniency will not waive those rights.
5.3 This Agreement constitutes the entire understanding between you and us regarding its subject matter.
5.4 Any amendments to this Agreement must be in writing and signed by both parties.
5.5 This Agreement does not grant benefits to third parties under the Contracts (Rights of Third Parties) Act 1999.
5.6 This Agreement is governed by the laws of England and Wales and falls under the exclusive jurisdiction of the English Courts.
6. Specific Repair Conditions (to be added)
6.1 All customers must agree to potential screen damage risks when opening the device, and the customer will only pay for screen parts if such damage occurs during the repair.
6.2 Data recovery is not guaranteed, and we are not responsible for any corrupted files or the inability to open certain files, and you will still be required to pay for the full amount.
6.3 Upon creating repair form in store you will automatically agree our terms and conditions as mentioned in store.
Unclaimed Item Policy
At Ta Repair Ltd, we take pride in providing repair and restoration services for a wide range of electronic devices. We understand that sometimes customers may experience delays or unforeseen circumstances that prevent them from promptly collecting their repaired items. To ensure transparency and compliance with the law, we have established this Unclaimed Item Policy.
- Notice of Repair Completion
1.1 Notification: When your repaired item is ready for collection, we will make reasonable efforts to notify you using the contact details provided during the repair request. This notification will typically be sent via email or text message. It is your responsibility to ensure that your contact information is accurate and up to date.
1.2 Storage Period: Upon receiving the notification, you will have a specified period, which is typically three (3) months, to collect your item from our store. During this time, your item will be safely stored, and no additional storage charges will be applied.
- Extended Storage Period and Charges
2.1 Extension Request: If you are unable to collect your item within the initial three-month storage period, you may request an extension in writing by contacting our customer support team. Extensions may be granted under exceptional circumstances and are subject to approval.
2.2 Extended Storage Charges: If an extension is granted, and the storage period is extended, reasonable storage charges may be applied. These charges will be clearly communicated to you in writing, and payment should be made promptly to continue storing your item.
- Disposal of Unclaimed Items
3.1 Notification of Disposal: If you fail to collect your item within the agreed-upon storage period and any approved extensions, we reserve the right to dispose of your item. Prior to disposal, we will make additional reasonable efforts to notify you by all available means (email, text, phone, and/or mail) to provide you with a final opportunity to collect your item.
3.2 Disposal Methods: Unclaimed items may be disposed of in various legal ways, including recycling, resale, or donation, as deemed appropriate by Ta Repair Ltd. The disposal method will be chosen to recover any unpaid fees or costs associated with storage.
- Compliance with the Law
4.1 Legal Compliance: Ta Repair Ltd is committed to following all legal procedures outlined in the Torts (Interference with Goods) Act 1977 and any other relevant laws and regulations applicable in the UK.
- Customer Responsibility
5.1 Contact Information: It is the customer’s responsibility to provide accurate and up-to-date contact information to facilitate effective communication regarding the status of their repaired item.
5.2 Communication: Customers are encouraged to promptly respond to notifications regarding their repaired items, storage extensions, or any related charges.
5.3 Record Keeping: Ta Repair Ltd will maintain detailed records of all communications, notifications, and actions related to unclaimed items. These records will be kept for legal compliance and dispute resolution purposes.
At Ta Repair Ltd, we aim to provide exceptional repair services while ensuring our policies are fair, transparent, and compliant with the law. We appreciate your understanding and cooperation with this Unclaimed Item Policy, which is designed to help us effectively manage unclaimed items. If you have any questions or require further information, please feel free to contact our customer support team.
5.4 Please note that if you’ve entrusted your device to us and it arrives without power or display functionality, we cannot accept responsibility for its prior condition. Without the ability to conduct in-house testing, we cannot verify its previous state, regardless of customer claims. For instance, if a laptop arrives without power and we manage to restore functionality, any subsequent issues, such as a non-functioning camera, cannot be attributed to our service. In such cases, we cannot assume liability and any necessary replacements will be at the customer’s expense.
